I recently purchased a GPS system for my car. The hardware is a Windows CE device running dedicated software from the German Navigon company. This little box of tricks will plan routes for you and speaks instructions such as "At the next junction, turn right" or "Leave the roundabout at the third exit".
In itself, the machine is an excellent companion to anyone who needs door-to-door driving instructions with intelligent route planning and re-planning if you, despite all the instructions, take a wrong turn or end up on a detour that closes the roads the machine thinks you should be taking.
What makes this, in my opinion, the greatest thing since sliced bread is Navigon's customer support service. I had a problem with my machine that was my own fault and contacted Navigon to see if I could fix the problem. I fully expected to have to pay for the fix but Navigon exchanged a few e-mails and have fixed me up like new.
So many companies these days make you jump through hoops and do as much as possible to place the blame for the fault on the purchaser to save money on support. Navigon's excellent customer support policies were a real breath of fresh-air.
