My euphoria at getting the site moved to the new servers was short lived because I soon discovered that it was impossible to edit the information that I had transferred there. Frontpage refused to connect either to allow me to open the site for editing or to publish changes I had made using my development system. Of course, the first thing that I did was to read the frequently asked questions lists and knowledge base articles on the providers site but soon have to resort to contacting their support department. As usual, I got the standard support letters with links to all of their helpful frequently asked questions even though I had mentioned in my mile to the support department that I had actually read all of their frequently asked questions and could I please have some real support now.
When dealing with these people I get the vision in my head of spotty faced youths who act as salesman in companies like Dixons (the British equivalent of Best Buy ) who know absolutely nothing about the product they are selling and who quote from a standard set of texts and are incapable of making an independent intelligent judgment on their own.
After having my "support" case passed backwards and forwards between five different personnel, each of them having sent me the same knowledge base articles, I discovered, through my own hard work and investigation, that the problem is indeed at their end and is because the site does not support the authentication scheme required by frontpage to connect through a proxy server.
Hopefully, I can persuade them to adjust this because it seems to me that using a proxy server is not an uncommon thing these days and not to support such a thing is ridiculous. I certainly hope that my continued relationship with Brinksters "support" team does not continue in this way otherwise this won't be the only move I make to a new server.
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